See below for information about the delivery & return options in your country.

Delivery Policy

General Information:

  • To ensure that your package is properly delivered within the selected time frame, please double check and make sure that all relevant and required information is input correctly. The use of correct abbreviations, street numbers, building & apartment numbers, postal codes, and route information is critical to ensure a timely delivery.
  • U.S. domestic orders are shipped by USPS. We do not take responsibility for lost, stolen, or misplaced shipments. We also do not take responsibility for incorrectly delivered shipments if the address provided is incorrect or incorrectly entered at the time of purchase. If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, you must contact USPS to resolve the issue and file a claim with them. Motto does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We also do not issue refunds or credits for packages the carrier confirms as being delivered.
  • Once a shipping method is chosen and the order placed, the shipping method and order cannot be changed or canceled.
  • Shipped next day except weekends and holidays
  • USPS shipping with tracking number
    Shipping fees are non-refundable
  • Free shipping on orders over $20

Shipping Rates:

  • Shipping rates are subject to change at any time and all shipping costs include handling and may be subject to state tax.

Estimated Shipping Costs & Delivery Times (Continental U.S.):

Shipping
Approximate Processing Time
Shipping Time
Total Delivery Time (including processing time)
Shipping Cost
USPS First Class
1 – 2 business days
3 – 7 business days
4 – 9 business days
$5.73
Free Shipping
1-2 business days
3-7 business days
4 – 9 business days
FREE

Please note that the time frames provided are an estimate. Depending on distance and weight, among other variables, delivery times will vary.

Shipping Fees:

  • Shipping fees are non-refundable. You will be held responsible for the original shipping fees in addition to the cost of returning the package if you refuse/return any shipments from mottoic.com.

More Shipping Options

  • For faster shipping options contact us for delivery times and pricing.
  • Contact us if you wish to pick up your package in person at 1980 Royal Lane #700 Dallas, TX 75229

Reserved Rights:

  • Motto reserves the rights to limit, refuse, and/or cancel orders from customers at any time due to irregular and/or excessive returns history and/or potential fraudulent or criminal activity or other reasons. Additional documentation may be required to make purchases due to reasons stated above.

Return Policy

Thank you for shopping at Mottoic.com. Here at Motto International Corporation, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. We will gladly accept returns or exchanges for Mottoic.com products within 14 days from delivery date, given the following conditions below.

General Policy:

    • You have within 30 days from the delivery date to return item(s).
    • To be eligible for a return, item(s) must be in salable condition and in its original factory packaging. We cannot accept items that are not in original factory condition. Returned items(s) cannot be opened, unwrapped, used, damaged, or in any way altered from its original packaging.
    • Customers will be held responsible for the additional fees associated with returns. Shipping and handling charges are non-refundable.
    • You must contact us at shop@mottoicshop.com explaining the reason for wanting to return the purchased items. A picture of the item you want to return must be included to confirm that the item is in resalable condition (in its original packaging and unaltered in any way).
    • We have the right to refuse and/or send the package back to you (with the shipping charge) if returned items are not in the same condition as they were when originally sent out.
    • Buyer pays for shipping unless product is defective or wrong order was sent
    • No restocking fee
    • Must be returned in original packaging

Items Ineligible for Return:

  • Items that cannot be returned include, but are not limited to: clearance items, special sale items, and promotional items.
  • Any purchased product that has been opened, unwrapped, used, damaged, or in any way altered from its original packaging will not be eligible for returns and refunds.
  • All jewelries and cosmetic items are final sale and are not eligible for returns or refunds.
  • Due to health and sanitary concerns, we do not accept returns on used masks, face shields and other similar products.
  • Can not return disposable items like masks or used sanitizer sprays

Refunds (if applicable):

  • After your return has been received and approved, your refund will be processed and can take up to 10 days. The refund will automatically be applied to the original method of payment. Keep in mind the refund processing period can take up to 10 days.

Exchanges (if applicable):

  • Customers should not dispose of items before contacting our customer service team. We are not obligated to offer an exchange or refund.
  • We do everything within our capabilities to ensure that our customers receive their orders on time and in perfect condition. Each order is packed carefully, so damaged products are pretty uncommon. But in the unlikely event your products are damaged during transit, we can help to resolve the issue.
  • What is considered damaged?
  • Cracked jars and bottles
  • Contents spilled out of jars and bottles
  • Broken items
  • Please take note that minor leakings, small scratches, and small dents are not considered damaged. We ask for your understanding regarding this matter.
  • Exchanges are only applicable to items that are received damaged or defective. Please contact us at motto.return@gmail.com with an image of the damaged product explaining your situation. If approved, we will send you a confirmation email with a Return Merchandise Authorization (RMA) Number. The package must have the RMA# somewhere visible on the box. You can send the item to 1980 Royal Lane #700 Dallas, TX 75229.
  • Depending on your location, the time it takes for your exchange to arrive will vary.

Refused Packages:

  • If a package delivery is refused by the customer and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer’s refund.

Shipping:

  • Please direct your package to 1980 Royal Lane #700 Dallas, TX 75229 when returning or exchanging items.
  • When shipping your items back for a return, please allow 7 – 10 business days from when your return is received and processed for your refund to be credited back to you.
  • You may use any shipping method that is most convenient for you, but we strongly recommend using a carrier that provides a tracking number (ex: UPS, FedEx, or USPS) to ensure that your return arrives safely to us.